wow…
Its been a very busy month for me, not with just work, but with other things as well. Having two brothers in Afghanistan is a mindful, but more on that in another post.
This post was more to just vent and show how pathetically stupid customer support for the gaming industry really is (there are some exceptions).
So as I had previously posted, Brett is wanting to play Mafia II, but is unable to get it installed since he doesn’t have internet access except for email. Steam was absolutely of no help saying over and over ‘He will need to connect to the internet at a cafe or such to do it then.’ HELLO?!?! HE’S IN A GODDAMN WAR ZONE!!
And then there’s 2k Games.
Here’s my original email to them:
From: thejaxx@gmail.com
Date: 20/10/2010 02:50:37
To: usa@take2support.com
Subject: Hello, My brother who is currently serving in Afghanistan just received Mafia IName: David Wyble
Email: thejaxx@gmail.com
Platform: PC
Game: Mafia IIQuestion: Hello, My brother who is currently serving in Afghanistan just received Mafia II and emailed me with a problem. He can’t install it on his laptop due to no internet connectivity. Unfortunately they do not have internet access over there except for email through the Dept of Defense system and therefore cannot install the game. He still has approx 7 months left and asked me to help him out. If you want to email him directly with some suggestions or a way to help him out, his contact info is as follows: GySgt Brett Wyble – ************** Or please reply to me with something that may help. Thank you much.
Pretty clear I would think.
Well, three weeks later… Yes, three weeks, I get this response:
Dear David,
Before we look into your problem we require more information on the system you are running the game on. The best way to gives us this information is to attach your Direct X information to an email.
To do this – Start menu > Run > type DXDIAG > click Ok, this will then load the Direct X diagnostic tool. Once this has been done click on Save information and save the Text file on your PC.
Now reply to this email with the file attached and we will look into the problem and be back in touch as soon as possible.
Kind regards,
MattTechnical Support
I have no words to describe my utter astonishment.
needing help
One of my brothers, Brett, is currently in Afghanistan with a bit of an issue. That being him unable to install Mafia II on his laptop since it needs to have a full internet connection to install. That of course is through Steam. Well, being in a combat theatre, he only has access to email through the DoD’s system, which won’t work.
So if anyone know’s anyone at Valve or 2K or know’s how to help, please let me know.
brothers
I’ve talked about my brothers before. Both currently in the Marines. Both have served time in Iraq. And soon both to be in Afghanistan.
John, currently there sent me this pic of himself from the combat camera:
Dusk
My youngest brother will be heading over there sometime shortly.
And if you know anyone over there, send them a care package. Include some powdered milk, its something they can use while out on patrols.
